← All open roles

Application

Customer Support

Full-time Remote

Be the human voice of PITIR TECH, solving problems with empathy, speed, and genuine care for every person who reaches out.

About the role

You will be the human voice of PITIR TECH for entrepreneurs launching and growing their stores on DijiPilot, across languages and time zones.

Support here is AI-first too: AI drafts, you direct and perfect. You will build and tune the automations that answer the routine, so you can give the hard cases real human care. We want a support expert who treats AI as a power tool, never as a replacement for judgment.

What you will do

  • Answer product questions with speed, empathy, and precision, with AI handling the first draft and you owning the final word.
  • Troubleshoot real technical issues, from store setup to integrations, and escalate cleanly to engineering.
  • Build and maintain AI-powered support automations, macros, and help content.
  • Turn recurring questions into better docs and better onboarding.
  • Be the customer’s voice inside the company: report friction to product and engineering.

What we look for

  • Excellent written English and Turkish.
  • Real troubleshooting instinct with web apps and online stores.
  • Comfortable working with AI tools all day and quality-controlling their output.
  • Patience, warmth, and precise writing.

Nice to have

  • Support tooling and knowledge base experience.
  • E-commerce or Shopify familiarity.
  • Additional languages.

Tell us who you are. It takes a few minutes, and we read every application.

A few questions about this role

Up to 5 files, 8 MB in total. Allowed formats: PDF, DOC, DOCX, TXT, RTF, PNG, JPG.